Terms & Conditions - Himalaya Holidays

Important Notice

Please Read Carefully: These terms and conditions are general in nature. Specific terms may apply to individual packages and tours. When you make a booking, the terms and conditions in effect at that time govern your purchase.

By booking with Himalaya Holidays, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Himalaya Holidays.

Booking & Reservations

Reservation Process:

All bookings are subject to availability
Reservations are confirmed upon receipt of deposit
Full payment is required before departure
Prices are subject to change without notice
Group bookings may have different terms

Payment Terms:

Deposit: 25% of total tour cost
Final payment: 30 days before departure
Late payments may result in cancellation
All prices are in Indian Rupees (INR)
Payment methods: Online, Bank Transfer, UPI

Booking Timeline: We recommend booking at least 60 days in advance for international tours and 30 days for domestic tours to ensure availability and proper arrangements.

Cancellation & Refunds

Cancellation Policy:

Days Before Departure	Cancellation Fee	Refund Amount
60+ days	25% of total cost	75% refund
30-59 days	50% of total cost	50% refund
15-29 days	75% of total cost	25% refund
Less than 15 days	100% of total cost	No refund

Important: No refunds will be provided for no-shows, early departures, or unused portions of the tour. Force majeure events may affect cancellation policies.

Travel Documents & Requirements

Passport Requirements:

Valid passport required for international travel
Passport must be valid for 6+ months after return
Sufficient blank pages for visas
Names must match exactly on all documents
Government-issued photo ID for domestic travel

Visa & Entry Requirements:

Visa requirements vary by destination
Travelers responsible for obtaining visas
We provide visa guidance and assistance
Entry/exit fees may apply
Health certificates may be required

Traveler Responsibility: It is your responsibility to ensure you have all required travel documents. We are not liable for trip interruptions due to missing or invalid documents.

Health & Safety

Health Requirements:

Consult your doctor before travel
Vaccinations may be required
Carry necessary medications
Inform us of any medical conditions
Travel insurance strongly recommended

Follow local health guidelines
Stay hydrated and well-rested
Be aware of altitude sickness risks
Emergency contact information provided
24/7 support during tours

Your Safety: We prioritize your safety and well-being. Our guides are trained in first aid and emergency procedures. We maintain high safety standards for all activities.

Tour Itineraries & Changes

Itinerary Modifications:

While we strive to follow published itineraries, we reserve the right to modify tours due to:

Weather conditions
Safety concerns
Local events or holidays
Transportation delays
Government regulations

Natural disasters
Political unrest
Infrastructure issues
Group size considerations
Operational requirements

Substitutions: We will provide suitable alternatives when possible. No refunds will be given for minor itinerary changes that do not significantly affect the tour experience.

Travel Insurance

Insurance Requirements:

Recommended Coverage:

Medical expenses and evacuation
Trip cancellation and interruption
Baggage and personal effects
Flight delays and missed connections
Emergency assistance services

Adventure Activities:

Trekking and hiking coverage
High-altitude activities
Water sports and activities
Equipment rental protection
Search and rescue coverage

Important: Travel insurance is strongly recommended for all tours. We are not responsible for any costs incurred due to medical emergencies, trip cancellations, or other unforeseen events.

Liability & Responsibility

Our Liability:

What We Cover:

Arrangements made by us
Services provided by our staff
Transportation we arrange
Accommodations we book
Guided tours and activities

What We Don't Cover:

Personal injury or illness
Loss of personal belongings
Flight delays or cancellations
Weather-related issues
Acts of third parties

Limitation of Liability: Our liability is limited to the amount paid for the tour. We are not liable for indirect, consequential, or punitive damages.

Code of Conduct

Expected Behavior:

Do's:

Respect local customs and traditions
Follow guide instructions
Be punctual for activities
Treat fellow travelers with respect
Protect the environment

Don'ts:

Engage in illegal activities
Disrespect local culture
Endanger yourself or others
Damage property or environment
Disrupt group activities

Consequences: Violation of our code of conduct may result in removal from the tour without refund. We reserve the right to refuse service to anyone.

Photography & Media

Photo & Video Policy:

Your Rights:

Take photos for personal use
Share memories on social media
Respect others' privacy
Follow local photography laws
Ask permission when appropriate

Our Rights:

Take promotional photos/videos
Use images for marketing
Share on social media
Include in promotional materials
Use for website and brochures

Consent: By participating in our tours, you consent to the use of your image in our promotional materials. If you prefer not to be photographed, please inform your guide.

Force Majeure

Unforeseen Circumstances:

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
War or civil unrest
Government actions
Transportation strikes
Pandemics or health emergencies

Terrorist activities
Weather conditions
Technical failures
Supplier bankruptcies
Other unforeseeable events

Our Response: In such circumstances, we will work to provide alternative arrangements or appropriate refunds based on the situation and our ability to recover costs.

Dispute Resolution

Resolution Process:

Step 1: Direct Communication

Contact us directly to discuss any issues or concerns about your tour experience.

Step 2: Formal Complaint

Submit a written complaint within 30 days of your return for formal review.

Step 3: Mediation

If unresolved, we may suggest mediation to reach a mutually acceptable solution.

Step 4: Legal Action

As a last resort, disputes will be resolved in the courts of Arunachal Pradesh, India.

Contact Us: We encourage open communication to resolve issues quickly and amicably. Most concerns can be resolved through direct discussion.

Governing Law

Legal Framework:

Jurisdiction:

These terms are governed by Indian law
Arunachal Pradesh courts have jurisdiction
Disputes resolved in Indian courts
Indian consumer protection laws apply

Enforcement:

Severability clause applies
Invalid provisions don't affect others
Terms binding on heirs and assigns
Amendments posted on website

Important: By booking with us, you agree to submit to the jurisdiction of Indian courts and acknowledge that these terms constitute the entire agreement between parties.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Contact Details:

Email: legal@himalayaholidays.com
Phone: +91 98765 43210
Address: Itanagar, Arunachal Pradesh, India
Hours: Mon-Fri 9:00 AM - 6:00 PM IST

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